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Warranty Call Request

In the event that your equipment has developed a fault then it will be covered under the relevant warranty purchased with the equipment at the time; i.e. Full Parts & Labour Warranty. Should you wish to request an engineer to come out to assess the equipment, please fill in the call request form below.

Fields marked with a * are required

Contact Details

Order Details

Please use the Invoice or Sales order number as a reference for your order. These will be in the format; SO-###### or INV-######.

Equipment Details

Site Access

Please indicate site access days and times with which an engineer would be able to attend. All engineer visits are between 8AM and 6PM Mon-Fri. Time specific appointments are not available.


Please detail any potential access issues such as parking restrictions, proof of identity or permits required:

Equipment Address

It is important that we know where the equipment is currently located, please tick the box and enter an address if the equipment is no longer at the delivery address on the order.

Equipment address is different to delivery address on order.

Warranty Request Details

Should the fault be related to user error or misuse including but not limited to the following issues then the call out will be chargeable to the customer;

  1. Any faults which occur due to bad installation or misuse of the equipment.
  2. Repair of, or interference with the equipment by any person(s) not authorised by the manufacturer. For example: 3rd party engineers
  3. Any parts which are fitted to the equipment which are not original manufacturers parts.
  4. Operation at incorrect voltage.
  5. The result of using this machine for any purpose other than those described in the instruction manual.
  6. Site ambient conditions too high or too low in temperature.
  7. Not cleaning / servicing the equipment / failure caused by mineral, lime scale or algae deposits.

A standard deposit of £150 will be authenticated on the card pending an engineer's visit. Please note in some cases the charges (if any) may be more or less than the standard deposit of £150. Charges will be amended and a full service report and costing supplied after the engineer visit, if necessary.

I have read, understood and agree with the above. I also agree to an 'authenticate' transaction on the card matching the submitted details in this form.

Please note; we cannot book an engineer until all of the above steps have been completed. Engineers will aim to attend within 72 working hours.